This handy guide will answer all the PPI queries you have. Do you have a question about PPI claims? If so, then you are like many of our clients who have questions about Vanquish Claims, the claims process, the industry, their individual circumstances regarding making a claim or the recent Judicial Review.

Below are a selection of our most frequently asked questions. If this FAQ doesn’t provide the answer you are looking for then please don’t hesitate to Contact Us – our friendly advisors are on hand to help you.

Q. What is Payment Protection Insurance (PPI)?
A. PPI (or Payment Protection Insurance) is usually sold alongside loans, mortgages, credit cards or any other financial agreements as a form of cover in cases of accident, sickness and unemployment where you can no longer afford to repay your lender. Learn more by visiting our PPI page.

Q. How do I know if I have PPI?
A. Your bank or loan statements should itemise ‘PPI’ as a separate charge and so this is the quickest way to establish whether you have the policy or not, although this may not apply to cases such as single premium PPI. If you are unsure, or cannot locate or understand your statement, then ring one of our advisors on 0844 567 9222 to help you out.

Q. How can I claim back my PPI?
A. All banks offer a free complaints service and you have the power to lodge a complaint on your own behalf. Vanquish Claims will remove the burden for you and handle your complaint from start to finish – and we set out to reclaim the full amount you deserve. Fill out our PPI claim form now.

Q. What are your opening hours?
A. Vanquish Claims are open Monday to Friday between 10am and 5.30pm Saturday’s and Sunday’s we are closed.

Q. How much will my claim cost?
A. The Price of your claim varies depending on how complex your case is, generally its 30% however you may have to pay for subject access requests depending on the lender. for further details please call one of our friendly team to find out more or check out our terms & conditions including our cancellation policy

Q. How long will my PPI claim take?
A. Most cases are dealt with within 8-16 weeks of the Bank receiving your complaint. The Financial Services Authority (FSA) insist that all cases are investigated within this time frame, but if your bank cannot keep to this deadline then we will liaise with the relevant authorities (Financial Ombudsman Service) to ensure a swift settlement to your claim.

Q. Will my claim affect the relationship with the bank?
A. NO. If you have been mis-sold a product you are fully entitled to claim back your money. Banks have started to begrudgingly accept that they have done wrong and so reclaiming your PPI will not place any sort of ‘black mark’ on your relationship with the bank.

Q. Any other enquiry…
A. If you cannot find an answer to your question here then do not hesitate to ring us on 0844 567 9222or fill out our PPI claim form. Our friendly staff are on call to help with any enquiries you may have and to help give expert advice with regards to making a claim. Call us now!